Contact Pistolo
Reaching Our Team by Email
Every enquiry sent to [email protected] reaches the same support desk that handles live chat, so account, payment, and bonus questions can all go through this one address. Attach screenshots or documents directly to the email when the issue involves a KYC upload or a disputed transaction, since live chat is not designed for large attachments.
Support Channels and Response Times
Live chat is the fastest way to reach us, opening directly from the account menu or the homepage without needing to be logged in first. Email queries route through the same support desk and typically take longer to answer because they are handled in the order received rather than in real time.
| Channel | Availability | Typical Response Time |
|---|---|---|
| Live chat | 24 hours a day | Around 2 minutes |
| Email ([email protected]) | 24 hours a day | A few hours |
No telephone line is currently offered, so live chat and email cover the entirety of player support.
What to Prepare Before You Contact Us
Have your registered email address ready for any enquiry, since it is how our team locates your account. For a payment question, note the method used (Visa, Mastercard, Neosurf, Jeton, MiFinity, Skrill, Neteller, bank transfer, or a specific cryptocurrency), the approximate amount, and the date of the transaction. For a bonus question, mention which offer applies, the casino welcome pack or the sports welcome offer, since the wagering rules differ between the two. If your enquiry concerns a locked account or a KYC review, live chat can usually confirm the exact status faster than email, though email is the better channel once a document needs to be attached.
Operating Hours
Support is staffed continuously, with coverage structured to reach players across AEST and AEDT hours rather than a single overseas shift. Evening and weekend sessions from Sydney, Melbourne, Brisbane, or Perth get the same live chat response times as any other part of the day.